Your offer should not only work, but also be easy for your customers to understand and pleasant to experience. In our individual UX and customer journey sessions, we help you clearly identify your customers' paths, remove stumbling blocks and create a comprehensive experience across all channels — BAFA funded with up to 80% subsidy.
We will check whether your company is eligible for funding and will process the application for you. As soon as funding approval has been received, the consultation can start.
In sessions individually tailored to your company, you will receive practical support on your topics from us personally — clear, understandable and directly implementable.
After the consultation, we submit all documents for your company online. After verification by BAFA, the subsidy is paid out — up to 80% of the costs are covered.
Take a look at our other BAFA-funded consultations — each is individually tailored to your company and can be funded.
Most things are clarified much more quickly in a personal conversation: whether we fit in, whether we like each other, and, above all, whether we can help you with your problem. Come by and talk to us, or get to know us online!
We help you understand how your customers think and act and how you can significantly improve their experience.
Customer journey analysis
We'll look at what steps your customers go through today — from initial contact to purchase. This is how you identify stumbling blocks and opportunities for a complete experience.
UX design & usability
Before the consultation, we'll take a look at your website, shop or app to get an initial feel for usability and design. In consultation, we talk about how to make your presence easier to understand and make it easier for users to find their way around.
Optimizing touchpoints
We look at how all of your customers' contact points work together. The aim is a coherent experience across all devices and channels that is consistent and gives users a good feeling — whether on a smartphone, tablet or desktop.